Your Franchise Consultants Privacy Policy
This Privacy Policy (“Policy”) applies to Your Franchise Consultants, its affiliates,
subsidiaries, divisions and designees. (“Your Franchise Consultants” or “we”). This
Policy describes how Your Franchise Consultants collects, shares, uses, and
safeguards customer personal information (“Personal Information”). This Policy
covers Personal Information we collect anywhere. This includes our Your Franchise
Consultants corporate owned and franchised locations, our websites at
grandwelcome.com, and other websites where we post this Policy (collectively the
“Site”).
INFORMATION WE COLLECT
We may automatically collect some information when you come to our Site. This
information helps us improve our Site and your experience on our Site. What we
collect automatically includes information about the computer or device you use to
come to our Site. This may include the software that runs your computer, the type
of software you use to access and search the Internet, the service you use to go
online, and the Internet address assigned to your computer. This information helps
us make our Site work better with your systems. We also collect data about how
you use our Site such as the times you come to our Site and for how long. We may
also know what websites you went to before and after our Site. It is not uncommon
for online stores to collect this type of data. Cookies. Like many websites, our Site
uses “cookie” technology. A “cookie” is a small data file. Our Site may store cookies
on your hard drive. Cookies help us know when you come back to our Site. Cookies
also help us “remember” information about you. We may try to remember things
such as what products you prefer and your log-in information. Personal
Information may be tied to these cookies. We do this to help bring you a better
shopping experience. It can make check out faster. It also helps us make shopping
more personal to you. You can set your browser to not accept cookies. Our
company and our trusted third parties may share with one another anonymous
versions of user information collected at this site. We may use that information to
link to and issue anonymous cookies containing demographic or intent-based data
for online behavioral advertising purposes. Such cookies do not contain personally
identifiable information. Pixel Tags. Our Site and our e-mails use pixel tags. Pixel
tags are small electronic images. We use Pixel tags to deliver cookies, count visits,
understand how our Site is used and tell how well our marketing is working. Pixel
tags can also tell us if an e-mail has been opened and acted upon. Third Party
Analytics. We may also use companies, such as Google Analytics, to help us collect
information about our Site. These companies may use their own cookies and web
beacons on our Site.
PERSONAL INFORMATION
You may give us “Personal Information” that tells us who you are and other things
about you. Personal Information we may collect includes your name, postal
address, telephone number, e-mail address, and Your Frequent Buyer account
number. We may also collect your username and password. We may collect
demographic data from surveys or third parties. Demographics help us know our
customers. For example, demographics can tell us your age, your gender, and what
type of pets you own. We may collect information you give us when you buy or use
our products and services, create or update Your Franchise Consultants accounts,
and contact us. We may also collect your information when you enter our contests
or sweepstakes, take our surveys, interact with us on social media websites, and
sign up for our newsletters and other communications.
USE OF INFORMATION
We may use your Personal Information to, among other things:
Operate and improve our Site, business and services. We may keep a customer
database and other business records for reasonable periods. Provide customer
service to you. Communicate with you by postal mail, e-mail, phone and other ways
about contests, promotions, rewards, events, and special offers for products and
services from Your Franchise Consultants and our select partners (collectively,
“Your Franchise Consultants Marketing Communications”).
Find products and services you may like based on your past orders and activities.
Send you business communications, including confirmations, invoices, notices,
updates, product alerts, and administrative messages. Detect, prevent and enforce
against fraudulent, malicious or illegal acts. Run contests, sweepstakes, programs
and surveys. Transfer Personal Information to third party vendors, consultants and
other service providers (“Vendors”). Our Vendors will use your information to do
work for us. Your Personal Information is captured in the United States for
processing by Your Franchise Consultants and our Vendors. In addition to the laws
in your country of residence, the United States has certain laws that apply to your
Personal Information. These laws may require us to disclose Personal Information
to the United States government and other government authorities.
Combine Personal Information we get from you with information from third parties,
if allowed by law. We may do this to correct your Personal Information so we can
get Your Franchise Consultants Marketing Communications to the right address.
We may also do this to help improve your experience and make it more personal.
Meet legal, regulatory, insurance, security and processing requirements. For other
purposes with your consent or as permitted or required by law.
DISCLOSURE OF PERSONAL INFORMATION
We do not rent or sell your personal information to any third party. We will not
disclose your personal information to third parties for their own marketing
purposes without your explicitly confirmed consent. We may disclose your
Personal Information to third parties:
With your consent, for example, when you let us share your information with third
parties for their own marketing purposes subject to their own privacy policies. As
needed to meet legal, regulatory, insurance, audit, and security requirements. For
legal reasons if we have a good-faith belief that access, use, preservation or
disclosure of the information is reasonably necessary to: meet any applicable law,
regulation, legal process or enforceable governmental request, enforce applicable
Terms of Service, including investigation of potential violations, detect, prevent, or
otherwise address fraud, security or technical issues. protect against harm to the
rights, property or safety of Your Franchise Consultants®, our users or the public as
required or permitted by law. As permitted or required by law, including to
respond to lawful requests and legal process, to protect the rights and property of
Your Franchise Consultants our agents, customers, members, and others, to
enforce our agreements, policies and terms of use, in an emergency to protect the
personal safety of Your Franchise Consultants®, its customers, or any person.
In connection with any proposed or actual merger, sale of company assets,
financing or acquisition of all or a part of our business to another company to
evaluate and/or perform the transaction. We may also share information that does
not directly identify you. This information may be in aggregated or anonymous
form.
INFORMATION CHOICE AND ACCESS
You can “opt-out” of Your Franchise Consultants Marketing Communications. If you
opted-in to our sharing of your Personal Information with third party marketers,
you can opt-out of that too. You may also request to access or change your
Personal Information. You may also ask us to change your preferences for how we
use your Personal information.
To make these requests:
Follow opt-out instructions in promotional e-mails we send to you. Contact us as
described in Questions or Concerns below. Please include your full name, address,
phone number and e-mail address. Also, tell us what information you would like to
access, change or add to our “opt-out” list. This will help us process your request. If
you “opt-out” of our Your Franchise Consultants Marketing Communications, you
may still get business communications. Business communications include order
confirmations, product recall information, or other administrative information.
SECURITY OF PERSONAL INFORMATION
Your Franchise Consultants takes reasonable steps to help protect Personal
Information that we have or control against loss or theft, as well as unauthorized
access, disclosure, copying, use or modification.
CHANGES/UPDATES TO THIS POLICY
If we intend to use or disclose Personal Information in any way materially different
than what we say in this Policy, we will make reasonable efforts to let you know
about this change. If we make any changes to this Policy, we will change the
“Revised” date below.
Last updated: January 3, 2024